A very warm welcome to the 2018 CX Leaders Council (CXLC) the annual gathering of leading customer experience organisations and leaders in the world. This year taking place on the 25 & 26 October, at the Sheraton Grand Mirage Resort, Port Douglas, Australia. Gateway to two UNESCO world heritage sites: The Great Barrier Reef and Daintree Rain Forest.

In association with the Massachusetts Institute of Technology (MIT) Technology Review, this invitation-only event is the annual gathering of leading customer experience organisations and leaders in the world.

Our 2018 event theme is Bonding with Bots Genesys is commissioning the MIT Technology Review to build upon the 2017 research around becoming an iconic brand which found a correlation between an organisations early and committed investment in AI in their CX infrastructure, and its ability to enhance and sustain industry-leading levels of brand awareness and loyalty.

We will unveil and share the findings of this research at the event as well as explore the ever-deepening union of technology and CX.

Don’t miss out on the premier CX event of the year.

See what happens when great minds and visionary leaders, successful customers and trusted partners come together around technology.

I look forward to welcoming you in Port Douglas, Australia.

Keith Budge
Senior Vice President and General Manager
Genesys Asia-Pacific & Japan



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Sheraton Grand Mirage, Port Douglas